Privacy Policy
Privacy Policy
Granada Psychiatry (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring the confidentiality of your personal and health information. This Privacy Policy explains how we collect, use, share, and safeguard the information you provide when you use our services, visit our office, or contact us by phone, email, or our website.
By choosing Granada Psychiatry for services such as OCD treatment, PTSD treatment, anxiety treatment, and depression treatment, you trust us with sensitive information. We take this responsibility seriously and are committed to maintaining the highest standards of privacy and security in accordance with federal and state laws, including the Health Insurance Portability and Accountability Act (HIPAA).
Our office is located at:
Granada Psychiatry
4848 S 76th, Suite 110
Greenfield, WI 53220
Phone: 414-375-5518 or (734)-402-8987
Email: Info@Granadapsychiatry.com
1. Information We Collect
To provide effective psychiatric and psychological services, we collect both personal and health-related information, including but not limited to:
- Personal identifiers: Your name, address, date of birth, phone numbers, and email address.
- Health information: Medical history, psychiatric history, treatment notes, test results, diagnoses, and medications.
- Payment details: Insurance information, billing address, and payment method.
- Communications: Emails, messages, and records of phone conversations related to your care.
We collect this information directly from you, from other healthcare providers with your consent, and from insurance companies when necessary.
2. How We Use Your Information
Your information is used primarily to provide high-quality mental health care. Specific purposes include:
- Treatment: To diagnose conditions, create treatment plans, deliver therapy, and coordinate care with other providers when needed.
- Billing and payments: To process insurance claims, verify coverage, and manage billing or collections.
- Operations: To improve our services, train staff, maintain records, and meet regulatory compliance requirements.
- Communication: To respond to your inquiries, schedule appointments, send reminders, and provide information about your treatment.
- Legal obligations: To comply with applicable laws, court orders, or government regulations.
We will never sell or rent your information to third parties.
3. Confidentiality and HIPAA Compliance
As a mental health provider, we are legally required to safeguard your protected health information (PHI). HIPAA establishes rules about how your PHI can be used and disclosed. Under HIPAA, we must:
- Maintain the privacy of your PHI.
- Provide you with this notice of our legal duties and privacy practices.
- Notify you in the event of a data breach affecting your PHI.
Your mental health records are stored securely in compliance with HIPAA standards, using encryption and restricted access protocols.
4. When We May Disclose Information
We will not share your information without your written authorization, except in certain legally permitted or required situations:
- Treatment coordination: To share information with other healthcare providers involved in your care.
- Payment purposes: To provide the necessary details to your insurance company for reimbursement.
- Healthcare operations: To support quality assurance, compliance, and administrative functions.
- Legal requirements: When required by law, such as reporting child abuse, threats of harm, or responding to a valid subpoena.
- Public safety: If there is a serious risk of harm to yourself or others, we may disclose information to protect safety.
If you provide written authorization for disclosure, you may revoke it at any time in writing, except to the extent we have already acted on it.
5. Your Rights Regarding Your Information
You have specific rights under HIPAA regarding your health information:
- Right to access: You can request a copy of your records in paper or electronic format.
- Right to request amendments: If you believe your record is inaccurate, you may request corrections.
- Right to restrictions: You can ask us to limit certain uses or disclosures, although we may not always be able to agree.
- Right to confidentiality: You may request communications in a certain way, such as by phone or email only.
- Right to an accounting of disclosures: You can request a list of times we shared your PHI, excluding disclosures for treatment, payment, and healthcare operations.
- Right to complain: If you believe your privacy rights have been violated, you may file a complaint with us or with the U.S. Department of Health and Human Services.
6. Data Security
We use a combination of administrative, physical, and technical safeguards to protect your information. These include:
- Secure electronic health record (EHR) systems.
- Password-protected access for authorized staff only.
- Encrypted email communication when possible.
- Regular training for staff on privacy and security practices.
While we take every reasonable step to protect your data, no system can guarantee absolute security.
7. Communications with You
We may contact you via phone, mail, or email regarding appointments, treatment plans, billing, or administrative issues. If you prefer a specific communication method, please let us know in writing.
Please note that standard email and text messaging may not be fully secure. By communicating with us through these channels, you acknowledge the risks involved.
8. Online and Website Privacy
If you interact with Granada Psychiatry online (through email or website forms), we may collect certain technical data, such as IP addresses and browser information, to improve our website.
We do not use this information for marketing, nor do we sell or rent it to third parties.
9. Third-Party Services
We may use third-party vendors for services like appointment scheduling, payment processing, or electronic records management. These vendors are required to protect your information through Business Associate Agreements (BAAs) in compliance with HIPAA.
10. Retention of Records
We are required by law to retain your health records for a minimum period (generally six to seven years in Wisconsin) after your last date of service. After this period, records may be securely destroyed.
11. Children’s Privacy
Our services may be provided to minors with the consent of a parent or legal guardian. We protect children’s health information with the same level of confidentiality as adult records, except where disclosure is permitted or required by law.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in laws, practices, or technology. When we make changes, we will update the “Effective Date” at the top of this page.
You are encouraged to review this Privacy Policy periodically to stay informed about how we protect your information.
13. Contact Information
If you have any questions about this Privacy Policy or your rights, please contact us at:
Granada Psychiatry
4848 S 76th, Suite 110
Greenfield, WI 53220
Phone: 414-375-5518 or (734)-402-8987
Email: Info@Granadapsychiatry.com
14. Acknowledgment
By receiving services from Granada Psychiatry, you acknowledge that you have received and reviewed this Privacy Policy.
